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Customer service training is essential if you want to retain customers for the long term, reduce employee churn, and create a successful customer-centric company.
Exceptional customer service is an absolute must if you want your company to succeed and thrive in years to come. Any employee interacting and dealing with customers is a good fit for customer service training, regardless of their seniority or experience level.
Customer service training is the coaching that employees receive to improve support and satisfaction among customers. A strong customer service training program includes exercises for improving interpersonal communication, product knowledge, conflict resolution, crisis management, and more. There are lots of types of customer service training. However, this training is typically an iterative process that involves teaching skills, competencies, and tools needed to better serve customers.